Subject: Re: KSA HYBRIS issue for LSM India
From: Deepak Arath <[email-masked]>
To: Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Pratheesh Gopi <[email-masked]>, Sreejith Sreekumar <[email-masked]>
Date: Wed, 4 Sep 2019 06:37:11 +0000

Hello Jessie,

I have already whitelisted 2 IP’s on call. And the IT person has agreed to send me a mail with all the available public IP’s ASAP. Please ask the customer care executives to verify the connectivity. These 2 IP’s I have whitelisted would already have solved their issue.

--
Thanks and Regards,
Deepak Arath
System Admin – Sysops
Web Team | Landmark Group,
w: [email-masked]<mailto:[email-masked]>
m: +91 9048310312

From: Jessie Caparas <[email-masked]>
Date: Wednesday, September 4, 2019 at 11:59 AM
To: Deepak Arath <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Pratheesh Gopi <[email-masked]>, Sreejith Sreekumar <[email-masked]>
Subject: RE: KSA HYBRIS issue for LSM India

Thanks Deepak.

How soon can we get this up and running?

The team has not been able to do anything from 8am up until now and this is extremely urgent.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Deepak Arath [mailto:[email-masked]]
Sent: Wednesday, September 04, 2019 10:25 AM
To: Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; pratheesh.gopi <[email-masked]>; Sreejith Sreekumar <[email-masked]>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.
Hello Jessie,

I just had a word with the IT person and he would be sending me the list of public IP’s used for LSM India customer service network.

--
Thanks and Regards,
Deepak Arath
System Admin – Sysops
Web Team | Landmark Group,
w: [email-masked]<mailto:[email-masked]>
m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, September 4, 2019 at 11:47 AM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: KSA HYBRIS issue for LSM India

Hi Deepak,

To permanently resolve this issue, I will ask IT to be in touch with you now to discuss what needs to be done from their side to resolve this concern.

@Urvika – please let IT call Deepak now.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Deepak Arath [mailto:[email-masked]]
Sent: Wednesday, September 04, 2019 10:11 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>; Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.
Hello Jessie,

It looks like they have some new Public IP in place. We have already whitelisted the public IP’s provided by them. If they are using another public IP, it needs to be whitelisted in our system to avoid any 403 issues.

--
Thanks and Regards,
Deepak Arath
System Admin – Sysops
Web Team | Landmark Group,
w: [email-masked]<mailto:[email-masked]>
m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, September 4, 2019 at 10:17 AM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: RE: KSA HYBRIS issue for LSM India

Hi Deepak,

Please find the attached screenshot.

This is happening daily for both UAE and KSA Hybris and is greatly affecting the productivity of our CS team in Noida.

This always happens first half of their shift and we have their IT guy check their network and there seems to be no issue from their side. Everything else works except for Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Deepak Arath [mailto:[email-masked]]
Sent: Thursday, August 29, 2019 10:42 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.
Hello Jessie,

Please share a screenshot for the same.

--
Thanks and Regards,
Deepak Arath
System Admin – Sysops
Web Team | Landmark Group,
w: [email-masked]<mailto:[email-masked]>
m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, August 29, 2019 at 12:10 PM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

Hi Deepak,

I believe the issue is intermittent.

KSA hybris is not working again.

Kindly check.

Regards,
Jessie
________________________________
From: Deepak Arath <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 28, 2019 7:08 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.

Hello Jessie,

I don’t see any issue with KSA. UAE you can verify now.

--

Thanks and Regards,

Deepak Arath

System Admin – Sysops

Web Team | Landmark Group,

w: [email-masked]<mailto:[email-masked]>

m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, August 29, 2019 at 11:28 AM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

Hi Deepak,

UAE Hybris is not working as well.

This is urgent.

Please help us fix this issue.

Regards,

Jessie

________________________________

From: Deepak Arath <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 26, 2019 8:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.

Hello Jessie,

Can you check now?

--

Thanks and Regards,

Deepak Arath

System Admin – Sysops

Web Team | Landmark Group,

w: [email-masked]<mailto:[email-masked]>

m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, August 27, 2019 at 12:49 PM
To: Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>, Deepak Arath <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

Hi Deepak,

KSA Hybris is not working again.

Please help us get this fixed asap.

Regards,

Jessie

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 24, 2019 9:49 PM
To: Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>; Deepak Arath <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

Thanks.

it's working now.

________________________________

From: Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 24, 2019 8:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Arath <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; pratheesh.gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.

Hi @Jessie Caparas<mailto:[email-masked]>,

Could you please check now.

--

Sreejith Sreekumar

Webteam | Landmark Group

Mob: +91-910-899-8930

Ext: +91-804-179-6565 Ext: 5064

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Sunday, August 25, 2019 at 12:50 PM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>, Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

Hi Deepak,

KSA Hybris is not working again.

Please help us fix this the soonest.

Regards,

Jessie

________________________________

From: Deepak Arath <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 18, 2019 6:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Sreejith Sreekumar <[email-masked]<mailto:[email-masked]>>; Pratheesh Gopi <[email-masked]<mailto:[email-masked]>>
Subject: Re: KSA HYBRIS issue for LSM India

External email sender, please take precaution.

Hello Jessie,

Could you please check now?

--

Thanks and Regards,

Deepak Arath

System Admin – Sysops

Web Team | Landmark Group,

w: [email-masked]<mailto:[email-masked]>

m: +91 9048310312

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, August 19, 2019 at 11:01 AM
To: Deepak Arath <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: KSA HYBRIS issue for LSM India

Hi Deepak,

As discussed, we are having an error with HYBRIS for KSA for the past 2 days.

Please find the attached screenshot for your reference.

Kind Regards,

Jessie

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

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