Subject: German Language Test - Sunil Syal
From: Sunil Syal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Sep 2019 05:51:33 -0400

Foreign Language
Screening Test

Name

Sunil Syal

Whats your first language

German

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I would inform the Customer, that due to an error in the system.
The Order was not updated and is therefore, delayed. I sincerely apologize for
the inconvenience and delay. I can offer you two options, we provide your order
at discounted price, or if you wish you can cancel this order without any
charges. We apologize once again for the error. Thanks for calling Pizza Hut,
wish you a good day.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

My name is Sunil Kumar Syal, born in New Delhi. I am a sports
person and like cycling, football, running, Yoga besides reading/watching German
books and movies. I am BA, and German Professional certified from Max Mueller
Bhawan. I am Prince2 certified and have a total experience of 13.6 years. I have
had the opportunity to work with SCMT as medical transcriptionist. Later i
worked with icall-netvantage for DACH region for Market research.Then,I joined
Intelenet as Senior Executive German for Swiss Market, post that I joined Amex
in German A/C Payable team. Later,I joined NIIT as German Language Expert and
moved to IFH GmbH as German Language Expert. I moved to Poland to work with
Fujitsu Tech. Sol as Service Desk Agent.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Gut - das bedeutet, dass man Kundenwuensche
erfuellt hat.

Sehr gut - Man verdient das Vertrauen von Kunden. Man hat nicht nur die
Kundenwuensche erfuellt, sondern auch mehr dazu gemacht. Der Kunde ist sehr
gluecklich . Man hat die Kunden gewonnenn.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

Ich habe
gute Erfahrung im Kundendienst. Aus meiner Erfahrung kann ich die Kunden ganz
gut verstehen, was der kunde will.

Ich bin learnfaehig und kann auch selbststaendig arbeiten.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Ich bin im Jahr 2018 in Berlin
gewesen. Ich fand  diese Stadt sehr interessant, weil diese Stadt die
Geschichte hat. Es geht um Nazi. In Berlin kann man anschauen z. B Check point
Charlie, Berliner Wall, Hitlers Bunker, Fernseherturm usw. Ich was sehr
ueberrascht, als ich den Bunker von Nazi gesehen habe. Man kann nie vorstellen,
so was ein Bunker dort gibt. Im  Bunker liest man die Geschichte von Nazi,
welcher Raum fuer die Sitzung, Kriegraum, Hitlers Buero, Schlafzimmer und auch
Kinderzimmer ist. Wenn mann die Wahrheit weiss, kann man dort erstaunen, wie die
Juden zu verbrennen war geplant. Das war Vorschlag von Herrn Eichman und Herr
Eichman war der Taeter. Ich bin so beeinflusst von Nazis Geschichte, das nach
meiner Rueckkehr habe ich Filme ueber zweiten  Weltkrieg gesehen. Diese Filme
waren sehr schrecklich, zu sehen, wie brutal Nazi waren. Unschuldige Juden,
Polen wurden in der Gaskammer verbrannt. Das Lager befanden sich in Polen. Diese
Geschicht ist endlos zu beschreiben.Familie von Opfer bekommen immer noch die
gaense Haut, wenn Sie an den Krieg erinnern. Traurige Moment wuerde ich so
sagen.

Aber zur Zeit ist die Lage zwischen beinden Laendern viel besser geworden.