Subject: [Training Update] Australian Buyers
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Mon, 2 Sep 2019 15:51:35 +0000

Hi all,

The Australian Buyer training has been slightly updated in order to make a clear differentiation between the face value shown at the time of purchase and the current face value

Face value entered at time of purchase:

  *   This is the tab the agents must refer to when checking whether the buyer is eligible for a face value refund

Current Face Value:

  *   Sellers sometimes amend the face value at a later stage when tickets from that listing had already been purchased. As advised, agents must not refer to this tab but to the Transaction Status Box when checking whether the buyer is eligible for a refund in the difference

Kind regards,

Jana