Subject: Japanese Language Test - Johnno Formento
From: Johnno Formento <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 09:01:22 -0400

| | Foreign Language Screening Test

Name | Johnno Formento
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Im very sorry mam, i entered your address incorrectly , sorry for the wait and inconvenience. I’ll made other arrangement for your mam, kindly wait for a moment mam. Sorry mam it would not happen again mam. Thank you for your understanding.

本当にすみませんでしたお客様、住所を間違って入力しましたお待ち頂いており不便です。ママの為に別の手配をさせていただきます。しばらくお待ち下さい。本当にすみませんでした。それは二度とおこりませんご理解いただきありがとうございます。

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi, my name Is Johnno M. Formento im 26 years old, i live in Batangas city, im single.
Graduated in Philippines state College in Aeronautics located in pasay city, as Bachelor of Science in Aeronautical Engineering. I worked in Hitachi ltd. Works in Japan for three years as tenhical intern trainee, l finished my training there, while im in Japan i took Jlpt and i passed N3 level japannese language.

こんにちは、私は ジャンノフォメんとと申します、26才です。バタンガスというところで済んでいます。Philippines State College of Aeronautics という学です、Bachelor of Science in Aeronautical Engineering というコースです。五年間で卒業した。で 日本に行って仕事して 実習生として。日立カサドで働いて、契約がお終わりましたのでphilippinesに戻りました。日本のいる間に jlptの試験を受けました、今はN3のレベルです。

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service makes the customer satisfied but great customer service not just make them satisfied but also smile,assurance and they become loyal.

良いカスタマーサービスはお客様を満足させますが、優れたカスタマーサービスはお客様を満足させるだけでわなく笑顔 と保証そして忠実になります

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I think im the right candidate for customer service job, Because i can connect to people(customer), put myself on customer shoes as we talk, understand every concern  of the customer, deal with honor and kindness at all times and serve for my company the best that i can do.
私はカスタマーサービスの仕事に相応しいと思うます、私は人々(お客様)と繋がりー話しをしながら自分の気持ちをお客様として。お客様の全ての概念を理解し、常に名誉と親切に対処し、私の会社に欲しいすることができるまでやります。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I worked in japan for three years, i travelled alot, one of my most memorable moment is when i climbed the mt.fuji at first im so nervous and exicited also, me and my friend are first timer on the time we dont know what to do that time, but were pinoy so “laban lang” we start to climb around 8pm it was so dark and cold, and around 5am we reach the top it was hard and exhausting but when we see the view on the top is so beauifull and all the tiredness is gone. The next is when i go to osaka japan, and go to USJ im a fan of extreme ride but the ride there is to breath taking.. and all the experience happened there is so memorable.

日本で3年間働いてたくさん旅行しましたが、一番良いな思いでが富士の登るの時は、最初に富士さん上った時にとても緊張して興奮しています。私と私の友人は何をすべきかわかりません最初のタイムです当時はそうでしたが登り始めたのは午後8時ごろで、とても暗くて寒かったです。午前5時ごろには頂上に着きます。全ての疲れたが無くています。次は大坂に行ってUSJ にいき、エクストリムライドのfanですがそこに乗るのはいきを飲むような物です。そしてそこで起こった全ての経験はとても想い出深い物です。

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