Subject: Re: LSM Joining Case Test - mohammed sarfarzuddin
From: mohammed sarfarzuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Sep 2019 07:59:06 -0400

| | LSM Joining Case Test

Name | mohammed sarfarzuddin
E-mail | [email-masked]
Phone Number | (+91) 9643886981
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will go with the first one beacuse the opening of email sounds professional. In the email not only address is confirmed on which customer wants his tickets but also assuarnce has also been provided from executive to customer. And, also to get it delivered on time and that too on correct address executive also mentioned that he is keeping a follow up on the account so that everything is in the place. He also told the customer that soon he will get a tracker also so that tickets can be track down easily.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service: when customer care executive provides solution to customer in short period of time with accurate infiormation and by not making false commitment over the call or throughany medium of communication is knows as good customer service.

great customer service: Its not necessary that executive will be always ready with all the answers for the questions which customers seeks or its not necessary always that there will be 100 percent resolution given to the customer in first go. However, even if executive is sharing the TAT- turn around time to get the issue fixed for the customer or if executive is going extra mile to  bring smile on the customer face by resolving his queries is knows as great customer service. Talking politely, showing empathy, listening to customers very carefully and responding in a way whereien customer is happy in the end is known as great customer service

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