Subject: Arabic Language Test - Minhaj Ahmed
From: Minhaj Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 31 Aug 2019 03:36:24 -0400

| | Foreign Language Screening Test

Name | Minhaj Ahmed
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, we'll apologize for the mistake and we'll ask the customer to wait if possible. If he or she agrees we'll deliver the same otherwise we'll cancel the order with an apologetic note.And it would be informed to the delivery boy and other responsible managements.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Minhaj Ahmed from  Basti U.P . I'm fluent in English and Arabic and Urdu and Hindi as well. I have two years of experience in various sectors like medical tourism, teaching language to foreign students while staying in the campus and I have worked with Asian Institute of Medical Sciences Faridabad for six months in the fields of translation, interpretation and data entry.  I have completed my 10th from NIOS in 2011 .After that I have completed 12th from NIOS in 2013,then I came to JNU and completed my graduation in Arabic language in2016 and Masters degree in Arabic in 2018 . I completed all these degrees with distinction marks.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Great customer services  involve meeting and surpassing the expectations of customers. It means showing the customer how important he or she is. And as for as the good customer service is concerned you are probably only bearly keeping your customer satisfied.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | My skill set is a perfect match for the job requirements. In particular my sales skills and managerial experiences make me an ideal candidate for the position. The positive attitudes towards customers and willingness to help them. I have good communication skills as  well as I have problems solving skills. Moreover, I am adaptable to any situation.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A visit to a historical monument is  always an exciting experience. I had one such experience during last summer vacation when I visited Agra.
With my family I reached Agra by train. After some rest, we undertook a visit to Agra. Agra is a historical city. There are many beautiful and worth seeing historical places in India.But the Taj Mahal of Agra is a most beautiful of all.
Taj Mahal was built by the Mughal emperor Shah Jahan in memory of his beloved queen,Mumtaz. It is located on the bank of river Yamuna.
Taj Mahal is a dream in marble. What a fine lay out indeed! It looked white on all sides. The green Tufts of glass and the green shoots of hot Cyprus trees adorned its magestic beauty.
We went down the staircase we found the graves of the king and queen under dome in a dark chamber.Multicoloured pieces of glass and coupletes from the Qura'an decorated the side walls.The four minarets stood as watch men at each of the main building.

By noon, we had completed the tour of the Taj Mahal and returned back. I enjoyed my trip to the Taj Mahal very much. It was really an unforgettable experience which apart from being intellectually rewarding gave us a glimpse of our country's proud history.

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