Subject: Spanish Language Test - Vania Alarcon
From: Vania Alarcon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Aug 2019 10:45:07 -0400

| | Foreign Language Screening Test

Name | Vania Alarcon
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | My apologies for the delay mister Perez. I understand your concern. Let’s find out what is the problem... There was a mistake on the capture of your adress, let me rectify it. Since it was my mistake, you can cancel your order and receive a refund, or proceed with it and I’ll send you cheese sticks without any cost. In any case, let me offer you 50% off of our next order. Alright it’s going to be in front of your door within the next 30 min. My apologies once more for any inconvenience. Have a good day
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I’m an enthusiastic profesional, I like to ensure accuracy and consistency in my personal performance. I’ve graduated from international business in ITESM and through the employments I’ve had I developed strong communication and management skills. As a team player I like to be collaborative with peers for problem solving and make the best choices to get things done

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un excelente servicio al cliente radica en asegurar la satisfacción del cliente con el producto o servicio que se ofrece, incluyendo todos los componentes del proceso de compra.
Es importante ofrecer conocimiento con una  actitud amigable y positiva; y ayudar a resolver problemas que se presenten con eficiencia.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy una persona empatica con las personas  por ello me gustan empleos donde el contacto humano sea a través del servicio.
Me gusta interactuar y ayudar a que las personas consigan lo que necesitan.
Soy buena entendiendo las necesidades de las personas
Mantengo mi flujo de trabajo organizado.
Me gusta mantenerme activa

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

La última vez que visité Estados Unidos estuve en California por cuatro meses. Es un estado hermoso, tiene ciudades con mucho movimiento cultural y artístico pero también un impresionante legado natural.
Existen parques nacionales en donde puedes sumergirte en la naturaleza, escalar y visitar algunos lagos. Si te gusta el mar, California también tiene playas en donde se puede hacer camping.
Los pequeños pueblos destacan por su cultura del bienestar físico y mental. A la par, hay lugares donde tomar una buena cerveza, ya qué hay lugares donde se cultiva el lúpulo. El vino también es popular, existen zonas de grandes viñedos.
En California se realizan grandes festivales musicales donde personas de todo el mundo se dan cita para celebrar.
California sobre todo, es un espacio cálido, donde las personas son amigables y abiertas

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