Subject: [Training Update] Phone Training
From: CS Training <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Fri, 30 Aug 2019 12:09:09 +0000

Hi all,

We were advised that going forward all agents should no longer refer to Xlite but use Twilio only instead.

The New Hire Training has therefore been slightly adjusted to:

  *   Provide agents with a step by step approach in self study on how to set up the phone - this PPT is not to be used as a presentation in the classroom - instead, the trainer advises that all agents may please open this PPT in the OLS to get instructions as to how to set up their phone
  *   Delete any Xlite reference and insert Twilio Screenshots into the existing phone training

Please see below what the schedule looks like in the training:

Let me know if you have any questions on this.

Kind regards,

Jana