Subject: Fwd: Japanese Language Test - Romylyn Barrientos
From: Urvika Chaudhary <[email-masked]>
To: sadaf jamil <[email-masked]>
Date: Thu, 29 Aug 2019 22:36:15 -0700 (MST)

Hi 

Please evaluate this for me 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, August 29, 2019 12:26:19 PM 
Subject: Japanese Language Test - Romylyn Barrientos 

		Foreign Language Screening Test 	Name 	Romylyn Barrientos 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will greet the customer first. I will apologize and inform him about his order.To compromise with my mistake, I will inform him that the order will be delivered at a later time but he does not need to pay since we are compensating with the hindrance that the customer is experiencing. Since the thirty minutes policy has not been successful, the delivery will be free. I will apologize to the customer again and ask for his patience and understanding. I will assure him that I will do my very best for his order to get delivered. I will assure him also that it will never happen again and thank him for his continued support. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I graduated Bachelor of Science in Information Technology in AMA Computer University. I lived in Japan for almost three years. After graduation, I went to Japan as a Tourist for three months. I came back home and worked as a Customer Service Representative in an American Company. After the contract has ended, I went to Japan again and study Japanese language. I have found a job and live there until January of 2019. I studied TESOL to obtain a certificate. After graduation, I have got a job as a Japanese Customer Service Representative. I passed the JLPT N3 too. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Good Customer Service is attending to the customer's needs. Great Customer Service is aside of satisfying the customer's needs, you will go to the extra mile to make the customer be loyal to you and get continued support to patronize your company or services. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	I had experiences of working in a Japanese company. I experienced working with Japanese people too. I learned to work well with people came from different countries without having a problem with each other's culture and beliefs. I am a hardworking person and persevere. I am always willing to learn and adapt new things. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	I visited Tokyo. The first time I went there, I was really amazed how beautiful it is. I went to the biggest ferris wheel in Tokyo. It was so big and I thought it was too fast to ride. But, it was not the same from what I expected. It was so slow and for romantic partners only. You can see the whole view of Tokyo from the ferris wheel. I went to the Tokyo Sky Tower also. It was so high that when you ride on the elevator, your ears will get hurt, like you're going to be deaf. But on the highest floor, you can see everything. Every street and every places there. In Disney Land, I saw a Casper ghost like effect in one of their attractions. I was amazed how the technology can do anything. In the Disney Sea, there's a lot of ships. You can see a lot of beautiful ships designed and inspired from the Disney movies. There's a lot of people in Tokyo. This city is very clean, even all over Japan, it is very clean. Even if you go to an ordinary park, it's very clean and beautiful. The foods were very delicious and health wise. I know now why Japanese people live long. Because everything is balanced mostly in food that they eat. Trains were also always come on time. I hope Philippines will be like Tokyo in the future.