Subject: Re: LSM Joining Case Test - Sahil Pandey
From: Sahil Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Aug 2019 04:23:29 -0400

| | LSM Joining Case Test

Name | Sahil Pandey
E-mail | [email-masked]
Phone Number | (91) 9990193447
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason I selected blurb 4 to ensure the timely delivery of the ticket(s) to the customer's address.
As the customer has requested if we could deliver the ticket to his hotel address where he is staying at present.
This would satisfy our customer's need.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

We have to very specific while dealing with customers so as to meet their expectation of wornderful customer service experience.
If we are able to meet the customer's need but failed in to deliver on time, the customer would feel or term it as a good service .
If we are able to meet and process the customer need well on time and also following it on regular basis until the end user receives the requested service... this would lead to great customer experince.

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