Subject: [Training Update] Phone Training - Media Policy
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Tue, 27 Aug 2019 15:33:10 +0000

Hi all,

Please note that the Media Policy has been updated regarding callers that announce themselves as a journalist / media / lawyer (not a customer).

1. The caller announces themselves as a journalist / media / lawyer (not a customer)
2. Do not provide any information
3. Politely advise you are unable to assist them with their queries and ask the caller for their details (name, phone number and the newspaper or publication they are affiliated with) so that we can arrange for someone to contact them back
4. Immediately send an email to Press and ECC, with your TL in cc providing all details the caller confirmed to you

The OLS has been updated and COMMs will be released shortly.

Please let us know that you have read and understood the update.

Kind regards,

Jana