Subject: German Language Test - Prajawal Shekhawat
From: Prajawal Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Aug 2019 10:01:40 -0400

| | Foreign Language Screening Test

Name | Prajawal Shekhawat
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this kind of situation I will talk to the customer firstly so politely and make him believe that I am resolving his issue. In the mean time I will place an another order. And just to know the correct adress I will ask him to confirm his adress again. And then I will make him believe that He or She will receive his order shortly. I will give him some reason like there is traffic or the road is block due to an accident. Now the delivery boy will chane his route. And I will apolozige for the time that he has to wait more. With the apologize I will give him something for free or I will not deduct the delivery charge. And I will try my best to maintain the company's goodwill. And I will make the customer believe that we are loyal with him.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Prajawal shekhawat. And I am currently pursuing BA 2 year. I have completed my schooling from St. AUSTIN school which is an english medium school. After completing my school I have worked in a hotel as a Front desk Manager for 8 months. Then I went to pune and I have compelted my German Language upto B2.2 level from there.
Then I shifted to jaipur and I have worked there for a year with teleperformance. There I have worked for Amazon Germany as a seller support. My work was there just to make calls in Germany and resolve the problem of our seller on call in german language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Der Hauptunterschied zwischen der Bereitstellung eines „guten“ Kundendienstes und der Bereitstellung eines „großartigen“ Kundendienstes besteht darin, dass Sie in ersterem Fall Ihre Kunden wahrscheinlich nur knapp zufrieden stellen. In letzterem Fall halten Sie sie nicht nur zufrieden, sondern auch loyal.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Zuerst ich habe als Amazon Verkäuferdienst schon gearbeitet, deswegen denke ich, dass ich solche arbeit einfachlich handeln kann.

Ich bin sehr polite beim sprechen.

Ich kann irgendeine situationen lösen und sehr gut händeln.

Ich mache meine kunden nicht für eine länger zeit warten.

Ich suche alles zuerst und dann gebe ich ein lösen, zu meine kunden.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Ich wohne im Jodhpur, deswegen spreche ich über meines heimatstadt. Jodhpur ist sehr schön und alle Touristen lieben diesen platz. Es gibt hier viel zu entwickeln. Hier kann mann die altere traditionen sehen und auch leben. Die süße hier ist am liebsten.
Es gibt bei uns viele unterschiedliche süße. Und ja Jodhpur ist auch bekannt als die Blaue stadt, weil hier maximal wohnung blau ist. Hier gibt eine sehr bekanntes hotel heisst Umeed Palace und Mandor garten.

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