Subject: Re: Cebu Mailbox
From: Saurabh Dadu <[email-masked]>
To: Meghan Flanagan <[email-masked]>, Adrian Fabular <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 27 Aug 2019 11:48:54 +0000

Dear Meghan,

Please don't send any emails to Adrian or anyone else where the email address is not @lsmindia.com

Adrian - as instructed previously - I do not want anyone:

  1.  Sharing a private email address with anyone at VGG or LSM
  2.  Ever sending anything work related to anyone using a private email address
  3.  EVERYTHING "MUST" only go through our lsmindia email account, no exceptions.
  4.  If you have any communication from anyone at VGG or LSM in your or anyone's private email addresses, please immediately delete them now. Same thing applies to any private skype, or social media accounts.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Meghan Flanagan <[email-masked]>
Sent: 27 August 2019 8:33 AM
To: Adrian Fabular <[email-masked]>; Urvika Chaudhary <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Subject: Cebu Mailbox

Good morning All,

Our mailbox for Cebu is now set up ?? The mailbox is monitored by our internal account managers for VGL (Stephen, Brian and Meghan).

All queries via email must be sent by the agent to the team lead on site (Adrian Fabular) and sent to the mailbox ([email-masked]<mailto:[email-masked]>) for viagogo to review. The agent should not email the inbox directly this is for TL’s only.

Please note the emails sent to the mailbox must be clear and informative as the email will be passed to different departments depending on the query. I have attached an example of the emails we receive to our inbox and how they are formatted. We will keep the agent in CC of the emails sent in order to receive updates from our other departments.

@Adrian Fabular<mailto:[email-masked]> this mailbox is purely for any queries or escalations from buyers/sellers, Please still proceed to flag any day to day issues surrounding the account directly to myself, TCP,Urvika & Saurabh.

Please let me know if you have any questions.

Thanks,

Meghan