Subject: Arabic Language Test - Mohd Rashid
From: Mohd Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Aug 2019 02:21:52 -0400

| | Foreign Language Screening Test

Name | Mohd Rashid
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would call the customer and ask for an apology for the delay in delivery and would try to explain him/her that it was a mistake from my end while entering the result and as a result, the delivery got affected. Will assure him that this would not happen in the future and lure him with certain amount of discount.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My self Mohd Rashid from Balrampur uttar pradesh India. I have done my 10th and 12th from UP MADRSA BOARD OF LUCKNOW and my graduation and master's degree from JAMIA MILLA ISLAMIA. I have done diploma in computer and in Arabic also. I am an Arabic language expert with experience of more than one year in translations and content moderation. I am currently employed with MediMantra as an international marketing executive.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | هذا من المعلوم ان خدمة الزبائن التي تعتبر افضل هي التعامل الحسن مع الزبون حتى لا يشعر باي  غرابة أثناء المعاملة وعندما يطمئن ويحس انه من اسرتنا فهي افضل خدمة من الخدمات الأخرى وعندما يكون مطمئن فقط ولا يشعر المودة او علاقة وطيدة فهذا الحسن لا أفضل واحسن.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | انا اعتبر نفسي انا مناسب لهذه الخدمة لأنني أمتلك قدرة كاملة في تحدث اللغة العربية بطلاقة ولى علاقة خاصة في هذا المجال عندما اتكلم مع العرب هم يشعرون انني من العرب كما حدث هذا الشي مرات عديدة أثناء العمل ومن عادتي الخاصة انا لا اغضب على احد وما إلى ذلك.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | انا زرت عديدا من المدن لكن انا اخص ههنا مدينة ممباي والله هي مدينة راقية وصافية وهي منبع التجارة حتى يقال ان لا يموت احد جوعا في في تلك المدينة ويعيش مسرورا وانا بنفسي شاهدت هذه الأشياء وهناك توجد ثقافة ممتازة باعتبار العلم والثقافة وهذه المدينة تقع في جوار البحر فلذا يكون الموسم صافيا لا مثل دلهي مليئة بالرمل في الهواء حتي العديد من الأشياء تتواجد هناك لا يمكن ذكرها في هذا الاختصار.

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