Subject: Re: Phone status
From: Adrian Fabular <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Tina Galicia <[email-masked]>, Robert Itoh <[email-masked]>, a iwai <[email-masked]>, 山口 智洋 <[email-masked]>
Date: Mon, 26 Aug 2019 07:44:21 +0800

Hi Meghan

This is well noted. I will discuss this to the team and will make sure that
this won't happen again, moving forward.

Please let me know if you have any questions or concerns.

God Bless.

*Cheers, *

Adrian D. Fabular
Operations Supervisor
Mobile : +63 9178135783
Tel no : +63 323505285
E-mail : [email-masked] <[email-masked]>*
http://www.thousandcranephils.com
 http://www.thousand-crane.ph
https://www.facebook.com/ThousandCranePhilippines
http://upselltech-group.co.jp

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On Fri, Aug 23, 2019 at 10:02 PM Meghan Flanagan <
[email-masked]> wrote:

> Hi Drei,
>
>
>
> Apologies for the late email, we will discuss this on Monday 😊
>
>
>
> Just to flag – 3 agents have remained logged in this evening and have been
> missing calls for the last 4 ½ hours. The agents have now been logged out
> however we have had customers ringing through to silent lines this evening
> and we have received many complaints.
>
>
>
> I understand the agents are just getting used to the phone aux’s however
> can we please stress the importance of this to the agents on Monday.
>
>
>
> Thank you & have a good weekend 😊
>
>
>
> Meghan
>
>
>
>