Subject: [Training Update] - Rejected at Gate - Philippines
From: CS Training <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Fri, 23 Aug 2019 15:58:48 +0000

Hi Urvika,

A new process has been released regarding Event Restriction Reason Codes.

In the updated training module, we have provided an overview including examples of the correct process to follow going forward.

The following three new reason codes have been added:

  *   Event Restriction – Rejected at Gate
  *   Event Restriction – Invalidated tickets (due to buyer or seller)
  *   Event Restriction – Event organiser update

We have provided presenter notes under the compensation guidelines slide where the update has been implemented to provide you with the meaning of each and to highlight when providing the training.

The OLS and Wiki has been updated. In addition to this, a COMMS has also been released titled as “Critical – Process Update – Event Restriction Reason Codes – CF Team”.

Please find the presentation attached for your convenience.

Should you have any questions, please let us know 😊

Kind Regards,
Cian