Subject: Phone status
From: Meghan Flanagan <[email-masked]>
To: Adrian Fabular <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 23 Aug 2019 14:02:16 +0000

Hi Drei,

Apologies for the late email, we will discuss this on Monday 😊

Just to flag – 3 agents have remained logged in this evening and have been missing calls for the last 4 ½ hours. The agents have now been logged out however we have had customers ringing through to silent lines this evening and we have received many complaints.

I understand the agents are just getting used to the phone aux’s however can we please stress the importance of this to the agents on Monday.

Thank you & have a good weekend 😊

Meghan