Subject: Re: LSM Joining Case Test - Shivam Rajput
From: Shivam Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Aug 2019 06:36:04 -0400

| | LSM Joining Case Test

Name | Shivam Rajput
E-mail | [email-masked]
Phone Number | (91) 8285219857
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have Selected the Blurb 1 as there is a good sense of customer service, empathy and sympathy both. The reply is given correctly and the proper address is also asked for the delivery of the tickets. The assurance for the delivery tracking number and the email alerts is also mentioned properly in the Blurb.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A Good Customer Service is to greet the customer properly and to solve the customer's concerns, queries and complaints while a great customer service is showing empathy and sympathy both to the customer, understanding his/ her problems as ours and providing him a best possible resolution and a exact time frame till what time the problem will get resolved and the tat should be provided.

| |

You can edit this submission and view all your submissions easily.