Subject: Arabic Language Test - Mahboob Alam
From: Mahboob Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 17 Aug 2019 13:30:42 -0400

| | Foreign Language Screening Test

Name | Mahboob Alam
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | The customer will say me that I did not receive my pizza yet, immediately I will check and will inform him saying that so sorry due to an incorrect address, pizza is not to be reached yet please keep patience on your self, please sir I would like to confirm again your address, after confirmation address I will say him, sir as you know well that our company is quick service provider, but due to some errors being happened because of this you didn't receive your pizza on time, I would like to say thank you so much for your information us on time but now your pizza will reach in few minutes as well as possible, I promis you in the next time it will be not happen please cooperate and make confidence us, lots of thanks.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Mahboob Alam I am from jharkhand district godda, we are nine members, I have four brothers and three sisters and father mother they are alive, firstly i have completed aalim and fadhil from madarsa jamia Islamia sanabil on the level of 10th and 12th, after that I took admission in jamia Milia Islamia in the department of Arabic from this university, I have also degree advanced diploma in modern Arabic language and translation and NCPU degree in Arabic my profession is translated into Arabic from English and into English from Arabic.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | يتمثل الاختلاف الرئيسي بين تقديم خدمة العملاء الجيده وخدمة العملاء الرائعة إذ أنك ترضي الصارفين ان هذه خدمة جيده ولقد سعيت للرد على جميع المكالمات والأمور في الوقت المناسب و الزبون يرضي ويطمئن بردك وحلولك إن هذه خدمة رائعة و كذالك أن لديك عدد أكثر من العملاء الذين لا يعتقدون أن هذه الأنشطة لا تشكل أكثر من خدمة و دعم متوسطة للعملاء وليست دعما عظيما قد يكونوا على حق ،الشركات المعترف بها عموما على أنها تقدم خدمات رائعة و ليست مجرد جيدة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1_اوفر تفاصيل معرفة المنتجات
2 _مهارة فعال اتصالية
3حس الدعابة الجيدة
_انا استمع إلى مكالمات الزبون4

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | اني سافرت إلى مدينة دلهي من ولاية جاركند للحصول على التعليم العالي لأن مدينة دلهي هي ثاني اكبر مدينة دلهي في الهند و هي عاصمة الهند و عاصمة السياسة للدولة، تتميز مدينة دلهي من مدن الأخرى منذ الزمن القديم، لأن في المدينة برلمان خاصابها و تبرز المدينة في الوقت الحاضر على اعتبارها مركزا اقتصاديا مهما، فهي تحتوي على العديد من الشركات الكبرى كما انها تحتوي على الحدائق الكبيرة والطرق الواسعة والمباني القديمة مثلا :المسجد الجامع الذي اسسها شاه جهان والقلعة الحمراء الجديدة والقديمه و منارة القطب الذي اسسها شاه قطب الدين ايبك و غيرها كثير من الآثار القديمة التي رأيتها وفي مدينة دلهي كثير من الجامعات والكليات الكبيرة مثلا :الجامعة الملية الإسلامية و جامعة همدرد وجامعة جواهر لال نهرو وغيرها.

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