Subject: Important Comms
From: Meghan Flanagan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 16 Aug 2019 02:54:58 +0000

An important COMMS has been released regarding a process update for Wrong Tickets Received.

This Comms is titled as "Critical - Process Update - Wrong Tickets Received".

The Wiki page has also been updated for each of the wrong tickets modules.

Please kindly advise your agents to carefully read through the COMMS and Wiki and mark as complete at their earliest convenience.

Thanks,
Meghan