Subject: Re: [Training Update] - Wrong Tickets Received - Philippines
From: Urvika Chaudhary <[email-masked]>
To: CS Training <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Thu, 15 Aug 2019 17:15:34 -0700 (MST)

Hi Cian, 

This has been read and acknowledged. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CS Training" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]> 
Sent: Thursday, August 15, 2019 8:19:36 PM 
Subject: [Training Update] - Wrong Tickets Received - Philippines 

Hi Urvika, 

A new process has been released regarding Wrong Tickets Received. 

In the updated training module, we have provided an overview including examples of the correct process to follow going forward. 

    * At the point of escalating for a partial refund or voucher when the buyer has accepted to keep the wrong tickets received with compensation, you must now also inform the seller (fan or frequent) via email. 

    * A new blurb has also been implemented when rejecting a guarantee claim for Wrong Tickets Received – “Wrong Tickets – Rejecting a Guarantee Claim”. 

The OLS and Wiki has been updated. In addition to this, a COMMS has also been released titled as “Critical – Process Update – Wrong Tickets Received”. 

Please find the presentation attached for your convenience. 

Should you have any questions, please let me know  

Kind Regards, 

Cian