Subject: [Training Update] - Wrong Tickets Received - India
From: CS Training <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Thu, 15 Aug 2019 14:39:21 +0000

Hi Kritika and Urvika,

A new process has been released regarding Wrong Tickets Received.

In the updated training module, we have provided an overview including examples of the correct process to follow going forward.

  *   At the point of escalating for a partial refund or voucher when the buyer has accepted to keep the wrong tickets received with compensation, you must now also inform the seller (fan or frequent) via email.

  *   A new blurb has also been implemented when rejecting a guarantee claim for Wrong Tickets Received – “Wrong Tickets – Rejecting a Guarantee Claim”.

The OLS and Wiki has been updated. In addition to this, a COMMS has also been released titled as “Critical – Process Update – Wrong Tickets Received”.

Please find the presentation attached for your convenience.

Should you have any questions, please let me know 😊

Kind Regards,
Cian