Subject: Re: Important Pointers
From: Urvika Chaudhary <[email-masked]>
To: afabular tcpsales <[email-masked]>
Cc: tinagalicia <[email-masked]>, saurabh <[email-masked]>, Robert Itoh <[email-masked]>, 山口 智洋 <[email-masked]>, a iwai <[email-masked]>
Date: Wed, 14 Aug 2019 21:07:44 -0700 (MST)

Hi Team, 

We have elaborated leave structure, due to the increasing number of unscheduled off from past 2 days, Please ensure that you follow this going forward. 

We have a very strict policy against unscheduled leaves. Any leaves which are not in the schedule are subject to being penalized except an emergency for which we will ask for documentation which will have to be provided to us. If we are not satisfied we will take penalty action. 

Anyone takes an unscheduled leave would loose a week off. When we start 7 days working roster- we would remove the next Immediate Week OFF of any agent/Team Lead in the case where an Unscheduled Off is taken. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "afabular tcpsales" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "tinagalicia" <[email-masked]>, "saurabh" <[email-masked]>, "Robert Itoh" <[email-masked]>, "山口 智洋" <[email-masked]>, "a iwai" <[email-masked]> 
Sent: Thursday, August 15, 2019 8:49:55 AM 
Subject: Re: Important Pointers 

Hi Urvika, 

Thank you for this message. 

We will make sure that this will be strictly followed and reinforced. 

Please let me know if you have any questions or concerns. 

God Bless. 

Cheers, 

Adrian D. Fabular 
Operations Supervisor 
Mobile : +63 9178135783 
Tel no : +63 323505285 
E-mail : [ mailto:[email-masked] | [email-masked] ] 
[ http://www.thousandcranephils.com/ | http://www.thousandcranephils.com ] 
[ http://www.thousand-crane.ph/ | http://www.thousand-crane.ph ] 
[ https://www.facebook.com/ThousandCranePhilippines | https://www.facebook.com/ThousandCranePhilippines ] 
[ http://upselltech-group.co.jp/ | http://upselltech-group.co.jp ] 

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On Thu, Aug 15, 2019 at 10:24 AM Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Please note going forward kindly implement the below pointers on the floor for better productivity. 

> Please make sure OLS is the first thing that is checked every day at the starting of each shift by each agent. The agent should check OLS as soon as they Log In and ensure every pending communication and module is completed. 

> Everyone would be taking their Breaks as per their Break timings. Team Lead needs to ensure assigned agents (Full time/ Intern) take their break as per the shared schedule. 

> Log in on CSL should be done before their assigned shifts (the first case needs to be pulled at the shift start time), any agent logging into CSL after the shift timing would be marked late. 

> All leaves of the agent- sick/emergency - needs to be informed to us prior to the start of the shift. Please ensure that you also update the shared Roster(google doc). 

> Your CSL credentials are also confidential - please make sure that the agents do not share this with anyone on the floor. 

> Please ensure no unnecessary cross-talk is going on the floor, to avoid any background noise on calls. We entertain people speaking with each other - but please make sure the customer on the phone is not a part of this discussion. 

Please feel free to come & speak with me for clarification. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[ mailto:[email-masked] | [email-masked] ] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

	[ https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail ] 	ウイルス フリー｡ [ https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail | www.avast.com ] [ https://lsmindia.com/#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2 ]