Subject: Fwd: Team Structure & Floor Plan - Update - viagogo - Team India
From: Urvika Chaudhary <[email-masked]>
Date: Wed, 14 Aug 2019 20:48:46 -0700 (MST)

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "viraat" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Sent: Monday, February 25, 2019 6:22:54 PM 
Subject: Team Structure & Floor Plan - Update - viagogo - Team India 

Hi Team , 

Please refer to the new team structure below : 

	Team Jaipur 		Team Mumbai 		Team Shimla 		Team Kolkata 		Team Agra 		Team Delhi (Night) 		Team Goa (Night) 		Team Bangalore 
	TL Mike Worchuirin 		TL Rosette Modiri 		TL Caleb Lodi 		TL Ashwinee Latchayya 		TL Kritika Mirchandani 		TL Anurag Pradhan 		TL Charanjit Singh 		TL Mansi Chhabra 
	Shift - 13:30 - 22:30 		Shift - 13:30 - 22:30 		Shift - 13:30 - 22:30 		Shift - 11:00 - 20:00 		Shift - 11:00 - 20:00 		Shift - 21:00 - 06:00 		Shift - 22:30 - 07:30 		Shift - 07:30 - 16:30 
															
	Bhawna Bilwal (DE) - 13:30 		Fatoumata Altmueller (DE) - 13:30 		Tanu Tomar (DE) - 11:00 		Lakshay Bhayana (DE) - 13:30 		Harpriya Walia (DE) - 11:00 		Ashwani Panicker (EN) - 21:00 		Dorje Tamang (EN) - 22:30 		Garima Negi (DE) - 07:30 
	David Glowalla (DE) - 13:30 		Poonam Chawla (DE) - 13:30 		Karanjeet Singh (DE) - 11:00 		Keshav Khurana (DE) - 13:30 		Akanksha Kawtra (DE) - 11:00 		Virendra Singh (EN) - 21:00 		Rawat Vipin (EN) - 22:30 		Daniel Ndala (FR) - 07:30 
	Yuri Koisako (JP) - 13:30 		Shavez Ahmed (JP) - 11:00 		Mujinga Solange (FR) - 13:30 		Becho Davy Jaures (FR) - 13:30 		Yash Sharma (EN) - 11:00 		Rajat Bharadwaj (EN) - 21:00 		Pushpender Singh (EN) - 22:30 		Sadaf Jamil (JP) - 07:30 
	Jenny Ortega (ES) - 13:30 		Himadri Sharma (ES) - 11:00 		Gillbrinne Zola (FR) - 13:30 		Ginette Ehua (FR) - 13:30 		Kunal Rastogi (EN) - 11:00 		Parvez Alam (EN) - 21:00 		Nitesh Kumar Singh (EN) - 22:30 		Vijender Sharma (IT) - 07:30 
	Melisa Nunez (ES) - 13:30 		Natalia Cabrera (ES) - 13:30 		Daniel Balezy (FR) - 13:30 		Thom's Mavula (FR) - 13:30 		Monish Rawat (EN) - 11:00 		Seeta Kunwar (EN) - 21:00 		Ribhu Vrat (EN) - 22:30 		Vipin Rawat (PT) - 07:30 
	Mutombo Arnold (FR) - 13:30 		Butila Sasi Yannick (FR) - 13:30 		David Mboyo (FR) - 13:30 		Hemant Chahar (EN) - 11:00 		Wamiq Ahmad (EN) - 11:00 		Ritesh Sinha (EN) - 21:00 		Anshul Khandelwal (EN) - 22:30 		Valeria Julia (ES) - 07:30 
	Nathan Mbwata (FR) - 13:30 		Kasende Daniels (FR) - 13:30 		Eduardo Fernandez (PT) - 13:30 		Daniele Castiglioni (IT) - 13:30 		Amit Kumar Thakur (EN) - 11:00 		Sankarshan Rajan (EN) - 21:00 		Ravi Sharma (EN) - 22:30 		Iram Naz (EN) - 07:30 
	Santiago Daniel (IT) - 13:30 		Valentina Bonente (IT) - 13:30 		Samuele Merloni (IT) - 13:30 		Christian Sitele (FR) - 13:30 		Omprakesh Singh (EN) - 11:00 		Vikram Diwan (EN) - 21:00 		Shivani Sharma (EN) - 22:30 		Aditi Bhadoria (EN) - 07:30 
	Kannedy Barai (PT) - 13:30 		Jessica Aparecido (PT) - 13:30 		Tommaso Nisi (IT) - 13:30 		Nilarka Das (EN) - 11:00 		Nitish Sharma (DE) - 11:00 						Tasuku Yamamoto (JP) - 05:30 
	Joel Samuel (PT) - 13:30 		Edivaldo Pereira (PT) - 13:30 		Abel Gunza (PT) - 13:30 		Ekta Sharma (EN) - 11:00 								Mukta Kandiyal (EN) - 07:30 
															Amitej Dhar (EN) - 07:30 
															Saurabh Agarwal (EN) - 07:30 
															Tulika Hora (EN) - 07:30 
															Sarthak Joshi (EN) - 07:30 
															Mansi Saxena (EN) - 07:30 
															Anshul Kishore (EN) - 07:30 

All Agents are requested to follow the below mentioned points : 

    1. Agents need to make sure they are logging in on time - if you get late please make sure your team lead is informed and 9 hours of shift is completed. 
    2. Please make sure you are not exceeding your breaks and if you need one hour break together you seek approval from your team leads . As they are responsible for your actions on the floor. 
    3. All leaves - sick / emergency - needs to be informed to your team leads , Encase they cant be reached you can inform ME or the HR . For any unsanctioned leaves - necessary documents have to be submitted the following day you report to work. Please note - HR will not be sending reminder on this going forward. 
    4. All emails regarding week OFF requested / shift request - anything related to operations - need to be emailed to me with your team lead in CC. 
    5. All emails regarding salary concerns can be emailed to be directly - as this is confidential 
    6. Please make sure when getting cases the entire day, Every one is achieving target of 8 cases per hour . 
    7. Your CSL credentials are also confidential - please make sure you are not sharing this with any one on the floor. 
    8. All agents need to stay available on lines , All language agents are added high priority on their language and low priority on English lines. Every one is added to the English queue. 
    9. Please make sure no unnecessary cross talk is going on the floor as recent audits have shown background noise of agents talking with each other, We entertain people speaking with each other - but please make sure the customer on the phone is not a part of this discussion. 
    10. No agent is allowed to change seats allocated - even over the weekends - until advised and approved by team leads. 
    11. Gentle reminder - Please do not eat on the floor as it leaves a smell and creates issue for the cleaning staff. That being said - please its my humble request to make sure you leave your station clean - dispose of everything that needs to and needless to say - put your chairs in place . \uD83D\uDE42 
    12. Lastly you can email the below mention departments directly if you need some assistance : - Ashish Dabral - To request access to website - CC your Team Lead & ME - Yogita Chauhan & Surender Singal - To get information on salary deductions / leave balance / taxes - CC only ME - Asfaque Ahmad - To get information on referral / opening in the company / confirmation document / Salary Slips etc - CC only ME 
@TL : Please propose break timing and email it to me for approval , Please make sure no one is allotted break in the first and last hour of login. 

Any questions : Please feel free to come & speak with me for clarification. 

Kind regards, 

	Viraat Joshi 
Account Manager 
	Live Salesman 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

Mobile: +91 96436 05600 
Skype : live:virat_60