Subject: Re: Important Pointers
From: Adrian Fabular <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Tina Galicia <[email-masked]>, saurabh <[email-masked]>, Robert Itoh <[email-masked]>, 山口 智洋 <[email-masked]>, [email-masked]
Date: Thu, 15 Aug 2019 11:19:55 +0800

Hi Urvika,

Thank you for this message.

We will make sure that this will be strictly followed and reinforced.

Please let me know if you have any questions or concerns.

God Bless.

*Cheers, *

Adrian D. Fabular
Operations Supervisor
Mobile : +63 9178135783
Tel no : +63 323505285
E-mail : [email-masked] <[email-masked]>*
http://www.thousandcranephils.com
 http://www.thousand-crane.ph
https://www.facebook.com/ThousandCranePhilippines
http://upselltech-group.co.jp

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On Thu, Aug 15, 2019 at 10:24 AM Urvika Chaudhary <[email-masked]>
wrote:

> Hi Team,
>
> Please note going forward kindly implement the below pointers on the floor
> for better productivity.
>
>
> > Please make sure OLS is the first thing that is checked every day at the
> starting of each shift by each agent. The agent should check OLS as soon as
> they Log In and ensure every pending communication and module
> is completed.
>
> > Everyone would be taking their Breaks as per their Break timings. Team
> Lead needs to ensure assigned agents (Full time/ Intern) take their break
> as per the shared schedule.
>
> > Log in on CSL should be done before their assigned shifts (the first
> case needs to be pulled at the shift start time), any agent logging into
> CSL after the shift timing would be marked late.
>
> >  All leaves of the agent- sick/emergency - needs to be informed to us
> prior to the start of the shift. Please ensure that you also update the
> shared Roster(google doc).
>
> > Your CSL credentials are also confidential - please make sure that the
> agents do not share this with anyone on the floor.
>
> > Please ensure no unnecessary cross-talk is going on the floor, to avoid
> any background noise on calls.  We entertain people speaking with each
> other - but please make sure the customer on the phone is not a part of
> this discussion.
>
> Please feel free to come & speak with me for clarification.
>
> Urvika Chaudhary
> Training Manager
> ------------------------------
> Live Salesman
> [email-masked]
> www.livesalesman.com
>
>
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