Subject: Re: LSM Joining Case Test - Abhishek Kaushik
From: Abhishek Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Aug 2019 07:32:09 -0400

| | LSM Joining Case Test

Name | Abhishek Kaushik
E-mail | [email-masked]
Phone Number | (0120) 9818047935
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per my opinion the option 4 best answers the concern of the customer. This response tell the options on how the customer can log-into his/her viagogo account and make the changes. The customer doesn't have to rely on anyone to enusre the tickets are delivered in a timley manner.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As a CSR you must ensure that you act like a ''One shop stop'' for the customer. The resolution should be crisp and to the point. Make sure that the customer doesn't have to call again and again for the same issue. Take the lead and call the customer after you have ''resolved'' his/her querry, that the difference between a good & great customer service.

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