Subject: Fw: Japanese Language Test - obara sae
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, tasuku yamamoto <[email-masked]>
Date: Tue, 13 Aug 2019 09:46:54 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: obara sae <[email-masked]>
Sent: 13 August 2019 1:38 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Japanese Language Test - obara sae

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    obara sae
Whats your first language       Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First, I call the customer to apologize, like "I`m so sorry about waiting for your pizza." Next, I tell the reason that I relate. In this case, "I just realize that I mistake writing down the customer`s address, so I`m going to another way. Therefore, I am relating now." Next, I inform the customer what it takes more minutes to arrive pizza at his house from now. I think I should tell the cleary times, like 30 more minutes, about one hour later and so on. Last, I apologize again. And then I must hurry up to arrive at his house.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     I was birthed in Hokkaido, Japan in 2000. It was October 29. Hokkaido is north of Japan. So it is very cold and a lot of snow in the winter. When I was a child, I would have played by snow. But now, I live in Tokyo. Because when I was a university student, I moved to Tokyo and started living by myself. I sometimes remember about my memories about family, and it makes me sad a little. But I can get some new friends and a new life. It is so exciting for me.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      私は「good」と「great」の違いは、仕事の質の違いだと考える。まず「good」は最低限のことを十分にこなせるということだと考える。上司から指示されたことやマニュアルに書かれたことを理解し、その通り仕事を遂行出来れば、お客様もある程度は満足することが出来、良いカスタマーサービスだと言えると思う。しかし、「great」は人から言われたことはもちろん、時と場合に応じて臨機応変に対応できるということだと考える。時にはアニュアルに書かれていないような質問が来ることもあると思う。その時にいちいち電話を保留にして上司の指示を待ったり、マニュアル通りのずれた応答をするのではなく、お客様に対して瞬時に簡潔な言葉を返せたらそれはより良いカスタマーサービスといえると思う。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        一つ目は、私は正しい日本語を扱うことが出来る。これはカスタマーサービスにおいて最も重要であり、基本的なことであると思う。二つ目は、私はハキハキとした明るい声で話をする意識を十分に持っている。カスタマーサービスは、相手に良い印象を持ってもらうことから始まると思うので、これも必要不可欠な能力だと思う。上記で示したように、私にはカスタマーサービスを行う上で基本的な能力を持っているといえる。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     私はオーストラリアのアデレードについて教えたいと思う。アデレードはオーストラリアの西側に位置し、海に面した小都市である。美しい海やたくさんの自然に囲まれており、野生のコアラやカンガルーを道端で見ることが出来る。黒人、白人、アジア人と多様な人種が暮らしており、様々な国の人と話をすることが出来る。物価は少し高いが治安がとても良く、現地の人もとてもフレンドリーなので留学や旅行で行くには最適だと思う。