Subject: Re: LSM Joining Case Test - Lubna Siddiqui
From: Lubna Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Aug 2019 04:21:15 -0400

| | LSM Joining Case Test

Name | Lubna Siddiqui
E-mail | [email-masked]
Phone Number | (91) 9811184166
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This option gives opportunity to purchaser or customer to provide updated contact details to avoid any further delay in delivery of tickets. Also, additional more point can be added that in general tickets will be available in the week of the event by the latest as usual policy and we will keep them posted on any further information on the same. This is will the customer sense of security that company is closely monitoring their order and they will be well informed on the tracking details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If customer gets timely information and his/her calls to the service center would be addressed at once without any further delays. In this way, the service will turned into good service. However, if such information as in the previous stated example customer would be proactively informed by the event organizing company, then this will surely turn it to be a great customer service. In my opinion, service companies will be successful by giving their customer an experience as long lasting one.

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