Subject: Re: LSM Joining Case Test - Mohammad Saif
From: Mohammad Saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Aug 2019 05:21:25 -0400

| | LSM Joining Case Test

Name | Mohammad Saif
E-mail | [email-masked]
Phone Number | (+91) 9555489621
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer wants to change the address to the hotel, so the Blurb 4 should be sent to him. We have asked to give an updated address for the order and  the link for tracking the order is given, he can also modify the address as per his comfort. The necessary details are discussed in the Blurb 4. So, we should sent this reply to the customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A customer is never satisfied, we should try the best to give him/her a delightful experience. When the needs of a customer are fulfilled and he/she is satisfied, it is a good customer service. When the customer gets more good experience then he/she is expecting or more then his/her needs, it is a great customer service.

| |

You can edit this submission and view all your submissions easily.