Subject: [Training Update] - Phone Training - Philippines
From: CS Training <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Fri, 9 Aug 2019 12:25:07 +0000

Hi Urvika,

We have made a small adjustment to the Phone Training Module, we have added 4 case scenarios to give agents an idea of how to respond to customers.

The new scenarios have been added under “Case Handling” in the phone Training module.

The OLS has been updated, please find the presentation attached for your convenience.

Should you have any questions, please let me know 😊

Kind Regards,
Cian