Subject: Re: LSM Joining Case Test - VInay Thakur
From: VInay Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Aug 2019 06:34:41 -0400

| | LSM Joining Case Test

Name | VInay Thakur
E-mail | [email-masked]
Phone Number | (+91) 8447099884
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for selecting Blurb 4 is that it address the concern of the customer who is travelling and want his his tickets to be delivered on the new address.
THe Blurb 4 can also ask the customer to ensure that the phone number is correct. He can also assure the customerthat he is valuable for them and he need not to worry as we are keeping check with the seller.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The basic difference between good and great customer services is the way you treat your cutomer.
It's not only the service you provide to them but its your relation with the customer and how hard you work to maintain it.
To understand the customer grieveince ,to connect with them we should understand the emotions of the customers towards the product or services he is aksing for.

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