Subject: Re: LSM Joining Case Test - neha sahay
From: neha sahay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Aug 2019 04:30:56 -0400

| | LSM Joining Case Test

Name | neha sahay
E-mail | [email-masked]
Phone Number | (91) 9717046327
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As clients our first and foremost priority is always customer satisfaction.We are here because of them,for them and hence we need to make them satisfy not only with the information but also adding our personal touch to it making it a personal affair rather than making it core professional.
I toatlly agree to Blurb 1 response as its not only responding in a positive way but also providing a personal touch which adds on to the overall approach of the organisation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service -it is provided by if not every but almost every oraganisation in the market.
Great Customer Service- great service is provided by few and those who have achieved it they continue to run for a long time.
Good Customer Service- Where you fulfill the professional aspect of the organisation but fails to provide the personal touch that makes a customer makes it feels like their home.

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