Subject: [Training Report] - Philippines - Start Date: 07.08.2019 - Day II
From: CS Training <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Ricardo Fernandes <[email-masked]>
Date: Thu, 8 Aug 2019 11:31:25 +0000

Hi all,

Please see below an overview of the results after Day II.

There are no results for the agent Kazuki, as I have been informed he will not be returning for the training.

Team
Agent
Teams
General Policy
CSL
Life of an Order
Fulfilment
Delivery Plans
LMS
Alternative Delivery Plans
Cancelled & Postponed Events
Payments
Training_Philippines
Azusa.Seki
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
82.35%
Training_Philippines
Honoka.Osada
100.00%
100.00%
91.67%
100.00%
100.00%
100.00%
100.00%
91.30%
100.00%
64.71%
Training_Philippines
Kazuki.Sugimori
100.00%
81.82%
100.00%
100.00%
100.00%

Training_Philippines
Leah.Seiki
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
95.65%
100.00%
76.47%
Training_Philippines
Rosana.Balbin
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
82.35%
Training_Philippines
Shintaro.Minami
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
64.71%

Delivery Plans

  *   All agents successfully passed the Delivery Plans quiz after the first attempt, achieving a final score of 100%.

LMS

  *   All agents successfully passed the LMS quiz after the first attempt, achieving a final score of 100%.

Alternative Delivery Plans

  *   All agents successfully passed the Alternative Delivery Plans quiz after the first attempt – kindly review the following questions:
  *   System Navigation - Upon purchasing tickets for FlashSeats / Ticketmaster Mobile Transfer, the buyer will be notified that they will receive further instructions via email once the purchase has been completed. Those instructions will be send to.
  *   Investigation - The Ticketmaster / Venue / Team account can be created before the tickets are transferred. Select the appropriate answer that applies.
  *   System Navigation - Please advise which actions you take when you want to view whether a ticket has been transferred or not.

Cancelled & Postponed Events

  *   All agents successfully passed the Cancelled & Postponed Events quiz after the first attempt, achieving a final score of 100%.

Payments

  *   Sadly, Honoka, Leah and Shintaro did not pass the Payments quiz after the first attempt. The two remaining agents successfully passed the quiz after the first attempt - kindly review the following questions:
  *   Reply Skills - The order is cancelled by buyer. The buyer paid with credit / debit card and is stating the money was taken. What do you advise the buyer to do?
  *   CSL Navigation - Multiple answers are possible: The following transaction action is useful when you want to?
  *   CSL Navigation  - Multiple answers are possible: Please confirm where in CSL you can find the date the order was refunded to the buyer.
  *   Terminology - Please confirm the meaning of a chargeback:

Should you have any questions, please let Jana or myself know 😊

Kind Regards,
Cian
From: CS Training
Sent: Wednesday 7 August 2019 12:41
To: 'Urvika Chaudhary' <[email-masked]>; Robert Cosgrove <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Subject: [Training Report] - Philippines - Start Date: 07.08.2019 - Day I

Hi all,

Please see below an overview of the results after Day I.

Team
Agent
Teams
General Policy
CSL
Life of an Order
Fulfilment
Training_Philippines
Azusa.Seki
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Honoka.Osada
100.00%
100.00%
91.67%
100.00%
100.00%
Training_Philippines
Kazuki.Sugimori
100.00%
81.82%
100.00%
100.00%
100.00%
Training_Philippines
Leah.Seiki
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Rosana.Balbin
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Shintaro.Minami
100.00%
100.00%
100.00%
100.00%
100.00%

Teams

  *   All agents successfully passed the Teams quiz after the first attempt, each agent achieving a final score of 100%.

General Policy

  *   Asuza, Honoka and Kazuki successfully passed the General Policy quiz after the second attempt, all remaining agents successfully passed the quiz after the first attempt – kindly review the following question:
  *   [Reply Skills] - A buyer emails in to ask for a cancellation of the order. The buyer has contacted us and asked for cancellation. What do you advise?

CSL

  *   All agents successfully passed the CSL quiz after the first attempt – kindly review the following question:
  *   [System navigation] - Mix and Match - Please match the following terms with its function.

Life of an Order

  *   Asuza, Honoka and Kazuki successfully passed the Life of an Order quiz after the second attempt, all remaining agents successfully passed the quiz after the first attempt. Each agent achieved a final score of 100%.

Fulfilment

  *   All agents successfully passed the Fulfilment quiz after the first attempt, each agent achieving a final score of 100%.

Should you have any questions, please let Jana or myself know 😊

Kind Regards,
Cian