Subject: [Training Report] - Philippines - Start Date: 07.08.2019 - Day I
From: CS Training <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Wed, 7 Aug 2019 11:41:31 +0000

Hi all,

Please see below an overview of the results after Day I.

Team
Agent
Teams
General Policy
CSL
Life of an Order
Fulfilment
Training_Philippines
Azusa.Seki
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Honoka.Osada
100.00%
100.00%
91.67%
100.00%
100.00%
Training_Philippines
Kazuki.Sugimori
100.00%
81.82%
100.00%
100.00%
100.00%
Training_Philippines
Leah.Seiki
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Rosana.Balbin
100.00%
100.00%
100.00%
100.00%
100.00%
Training_Philippines
Shintaro.Minami
100.00%
100.00%
100.00%
100.00%
100.00%

Teams

  *   All agents successfully passed the Teams quiz after the first attempt, each agent achieving a final score of 100%.

General Policy

  *   Asuza, Honoka and Kazuki successfully passed the General Policy quiz after the second attempt, all remaining agents successfully passed the quiz after the first attempt – kindly review the following question:
  *   [Reply Skills] - A buyer emails in to ask for a cancellation of the order. The buyer has contacted us and asked for cancellation. What do you advise?

CSL

  *   All agents successfully passed the CSL quiz after the first attempt – kindly review the following question:
  *   [System navigation] - Mix and Match - Please match the following terms with its function.

Life of an Order

  *   Asuza, Honoka and Kazuki successfully passed the Life of an Order quiz after the second attempt, all remaining agents successfully passed the quiz after the first attempt. Each agent achieved a final score of 100%.

Fulfilment

  *   All agents successfully passed the Fulfilment quiz after the first attempt, each agent achieving a final score of 100%.

Should you have any questions, please let Jana or myself know 😊

Kind Regards,
Cian