Subject: Re: LSM Joining Case Test - Akanksha Srivastava
From: Akanksha Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Aug 2019 06:18:31 -0400

LSM Joining Case
Test

Name

Akanksha Srivastava

E-mail

[email-masked]

Phone Number

(91+) 8588894573

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Blurb 2
should be the one, relevant to the question asked by the customer,since, it
covers all the concerns of the customer.

The first question of the customer was the status of the ticket that has been
very well acknowledged, right at the begining. Next concern is that he would not
be available at his home as he would be travelling hence enquired if the tickets
can be delivered at his hotel that has been answered in the second part of the
email which mentions to provide the travel address so that the tickets are
reached at right place. However, I believe the ending of the email should have
been with a proper closing statement rather than ending it
abruptly.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is one in which we cover all the
concerns of the customer that has been mantioned and satisfying them by
providing the answers for all the questions asked by them, however, great
customer service is going an extra mile to make the conversation experience
better, hence delighting the customer. For an example add on inbformation
realted to the customer concern, using strong words like "great", "awesome" etc,
apologetic tone when required, empathy, a delightful opening along with proper
closing.

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