Subject: [Training Update] - Cancellation Questions - India
From: CS Training <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Tue, 6 Aug 2019 10:36:54 +0000

Hi Kritika and Urvika,

We have made a small adjustment to the Cancellation Questions module, for US Cancellations the cancellation criteria has now been removed.

Agents no longer need to check the criteria, if the banner is visible “Buyer – eligible for refund – follow training”. The agents need to simply follow the training provided.

The OLS has been updated, and a COMMS has also been released.

Should you have any questions, please let Jana or myself know 😊

Kind Regards,
Cian