Subject: D- Cat Report
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Mohmoud Elsayed <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abdullah <[email-masked]>
Date: Tue, 6 Aug 2019 02:13:13 -0700 (MST)

Hi Mustehsan, 

As per the discussion below is the D-Cat report. 

I have already shared the feedback with each and every one and they understood the importance of responding correctly in order to decrease the D-Cat. 

We have also provided the written warning to mhd shameer as he was not doing any cases correctly. 

Shameer’s Report 
105061 	Correct resolution 
107214 	Provided wrong details 
109111 	Wrong resolution 
101480 	Wrong resolution 
107445 	wrong resolution & no escalation 

	

Ribhu’s Report 
108660 	Correct resolution 
111936 	Wrong resolution 
110755 	Wrong resolution 
111007 	Application issue 
109973 	Correct resolution but didn’t raise a return request for customer. 
109238 	Correct resolution 

	

Shakeeb’s Report 
108572 	Application issue 
108653 	Correct resolution 
108609 	Application issue 
108711 	Application issue 
108892 	Feedback 
109543 	Correct resolution 

	

Obiedo’s Report 
107332 	Correct resolution 
107096 	Correct resolution 
105026 	Correct resolution 
107732 	Didn’t ask for more information 
108546 	Correct resolution 
103482 	Didn’t explain the resolution 

	

Ryan’s Report 
98481 	Ask for more information but no revert from customer side 
107915 	Customer emailed stating it’s perfect so agent respond with feedback canned response. 
108491 	Application issue 
107624 	Customer wanted to return used items and agent respond feedback. 
108767 	Application issue 
107927 	Correct resolution 

	

Ahmed’s Report 
107408 	Application issue 
108465 	Wrong resolution 
107373 	Wrong resolution 
108382 	Didn’t escalate to the concern team 
112203 	Correct resolution 
106318 	Correct resolution 

Kind Regards, 
Seeta Kunwar