Subject: [Training Report] - Philippines - Start Date: 29.07.2019 - Day VI
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Robert Cosgrove <[email-masked]>
Cc: Cian Madigan <[email-masked]>
Date: Mon, 5 Aug 2019 12:23:46 +0000

Hi all,

Please see the report after Day VI.

Quizzes

Agent
Teams
Policy Knowledge
CSL
Life of an Order
Fulfilment
Delivery Plans
LMS
Alternative Delivery Plans
Cancelled     & Postponed Events
Payments
GDPR
CMA
Tickets Never Received
Wrong Tickets
Rejected At Gate      (RAG)
Blurb Quiz
Cancellation Questions
Australian Buyers
IT Football
ES/DE/TR Football
E-Ticket Print & Post
E-Tickets Not Downloaded
Ayumi.Iwai
100.00%
100.00%
100.00%
100.00%
100.00%
94.12%
100.00%
100.00%
100.00%
100.00%
94.59%
100.00%
100.00%
100.00%
100.00%

100.00%
91.67%

Hitomi.Matayoshi
83.33%
90.91%
83.33%
100.00%
92.86%

Rei.Kojima
100.00%
81.82%
100.00%
100.00%
100.00%
100.00%
100.00%
91.30%
100.00%
82.35%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%

Shumpei.Yagi
100.00%
90.91%
100.00%
100.00%
100.00%
100.00%
100.00%
91.30%
100.00%
100.00%
94.59%
100.00%
100.00%
100.00%
100.00%
85.71%
100.00%
100.00%

Yo.Ikue
83.33%
90.91%
83.33%
100.00%
100.00%
82.35%
86.67%
91.30%
100.00%
88.24%
89.19%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%
100.00%

  *   Please ensure that all agents pass the following quizzes before starting on cases:
     *   IT Football
     *   ES/DE/TR/DE Football
     *   Eticket Print and Pos
     *   Etickets never Downloaded

Assignments

Training Group
Username
Account Recovery
CIAN I
CIAN II
CIAN III
Phone Exercise
Training_Taiwan
Ayumi.Iwai

Training_Taiwan
Hitomi.Matayoshi

Training_Taiwan
Rei.Kojima
Passed
Passed
Passed
Passed
Passed
Training_Taiwan
Shumpei.Yagi
Not passed
Passed
Passed
Not passed

Training_Taiwan
Yo.Ikue
Passed
Passed
Passed
Passed
Not passed

  *   Shumpei seems to have struggled a lot with composing an English CIAN note or writing down the process for the Account Recovery
  *   Ayumi has not submitted any assignments  yet

Kind regards,

Jana