Subject: Re: LSM Joining Case Test - prajesh bahl
From: prajesh bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Aug 2019 02:28:04 -0400

| | LSM Joining Case Test

Name | prajesh bahl
E-mail | [email-masked]
Phone Number | (+91) 9821849742
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer has 2 concerns. First, he has not received the concert tickets and the concert is in a week. Second, he wants the tickets to be delivered at his hotel. The selected Blurb has acknowledged both the concerns wherein we are asking for his hotel details and ensuring him that it is normal to receive tickets when the concert dates are very close. I will like to add one more point in this blurp and I will pick it from Blurp 2. We need to mention that he can download e-tickets if he purchased that kind of service and also can see the status of the order under the purchase section.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service understanding the concern of the customer and resolving the issue. When it comes to great customer service, we need to put ourselves in the customer shoes, understand what he wants to say and what problem he is facing. Apologies if it is our mistake. If not, empathize the customer. Assure them that you are there to help them out. Whatever the customer has said, reiterate that to make sure you are not missing any point the customer has mentioned and eventually solving his query and towards the end summarising whatever happened on the call.

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