Subject: Re: LSM Joining Case Test - Meiraba Laishram
From: Meiraba Laishram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Aug 2019 06:45:34 -0400

| | LSM Joining Case Test

Name | Meiraba Laishram
E-mail | [email-masked]
Phone Number | (+91) 9366869544
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 will help the customer ease her problem as it fits her travel schedule as well as she will recieve the ticket at her hotel.
Additionally, I will state the following line:
" we are here 24X7 to help you out with your problem. please free to contact  us anytime if you have any issue.
thank you for trusting and doing business with viagogo"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you follow the procedure and protocol of the company to sort out the issue of the customer.
Great customer service is where you make  the customer feels that you are taking it all way out to help him out. And according to the Founder of Amazon, Jeff Bezos, a great customer service is where the customer have no issue with the service or the product.

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