Subject: Italian Language Test - Silvia Manini
From: Silvia Manini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Aug 2019 03:52:37 -0400

Foreign Language
Screening Test

Name

Silvia Manini

Whats your first language

Italian

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I would apologize with the client and refund the prize of the
pizza.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I have a
bachelor in Science of Communication, I lived 2 years in Australia and I am
working as costumer service assistance.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

The difference is between how the client feels
after you have helped him. If he feels satisfed, you have done a great job.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Credo di essere la persona adatta perche' metto al primo posto
il cliente e mi prendo la responsabilita' delle mie scelte.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

Ho viaggiato in Australia e una
delle città che mi ha più colpito è stata Melbourne. Mi ricordo la prima
volta che andai con la macchina e la mobilità era stranissima. Mi sentito
frastuornata e non avrei mai pensato di viverci. Invece dopo poco mi trasferii e
con il tempo mi innamorai di quella città. Le metropoli sono ricche di persone
e di opportunità. Conoscere persone nuove,provate nuovi cibi, sperimentare e
vedere show che non avresti mai creduto di
vedere.