Subject: [Training Update] Updating the Enquiry Source Part III
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 31 Jul 2019 10:46:06 +0000

Hi Urvika,

Please note that a couple of modules have now slightly changed due to the fact that we are changing and finalising as to when the enquiry source must be changed.

Before, we advised to change it as part of exiting the case - now, we want for this to be the first action to take when on the case - which will be highlighted with a diagram as part of the Email Ettiquette module.

Due to this change, the following modules were affected:

  *   CSL
  *   Wrong Tickets
  *   RAG
  *   Tickets never received
  *   Email Ettiquette

Please find attached the new modules. COMMS on this will be sent shortly.

Kind regards,

Jana