Subject: [OLS - Comms] - Critical - Comparable/Equivalent Tickets
From: CS Training <[email-masked]>
To: CSLeads <[email-masked]>, Meghan Flanagan <[email-masked]>, Stephen Blake <[email-masked]>, Ricardo Fernandes <[email-masked]>, Richard Fu <[email-masked]>, Shauna Hedderman <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Date: Tue, 30 Jul 2019 09:50:37 +0000

Hi all,

In addition to the previous email, in the Comms we have specified which blurb is to be used when the agent is responding to the buyer for this particular claim.

Should any of the agents report that the blurb is not appearing in the blurb tree, they will need to clear the cache, hard reset, etc.

Once this is done the blurb should appear in the blurb tree titled as "Buyer claims wrong tickets; they're comparable/equivalent".

Kind Regards,
Cian
From: CS Training
Sent: Tuesday 30 July 2019 10:11
To: CSLeads <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Ricardo Fernandes <[email-masked]>; Richard Fu <[email-masked]>; Shauna Hedderman <[email-masked]>; 'Urvika Chaudhary' <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Subject: [OLS - Comms] - Critical - Comparable/Equivalent Tickets
Importance: High

Hi all,

An important Comms has been released regarding the process to follow should a buyer claim wrong tickets and the tickets are comparable/equivalent to what was originally purchased.

This Comms is titled as "Critical - Comparable/Equivalent Tickets".

Please note this Comms is applicable to CF agents only.

Please kindly advise your agents to carefully read through the Comms and mark as complete at their earliest convenience.

Kind Regards,
Cian