Subject: RE: Returns
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Abdullah Ayad. Alani" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 30 Jul 2019 07:05:36 +0000

Agent already coached,

@Seeta Seeta<mailto:[email-masked]>  @Abdullah Ayad. Alani<mailto:[email-masked]> , please audit Abhishek escalations and  share samples to ensure process and contact knowledge delivered to him,

Mahmoud

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, July 30, 2019 11:37 AM
To: Sachin Maheshwari <[email-masked]>; Splash <[email-masked]>; Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Returns
Importance: High

@Mahmoud – please tell the agent to escalate to the correct team.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari
Sent: Tuesday, July 30, 2019 9:32 AM
To: Splash <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Returns

@Escalations Dxbteam<mailto:[email-masked]>, this is for Splash team to check.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 30, 2019 9:17 AM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Returns

External email sender, please take precaution.
Hi Sachin,

Referring the order # ​9750584275.

The items in the order are returned but the status is still showing SUBMITTED_TO_WAREHOUSE

Please expedite the process and inform us the status

Regards,
The Support Team

On Mon, 22 Jul at 9:55 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #88162<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/88162> raised by Jonatha ([email-masked]<mailto:[email-masked]>).

Hi Team,

Please look into the order number 9750584275.

The items in the order are returned but the status is still showing SUBMITTED_TO_WAREHOUSE

Kindly check and get back to us with the status.

Regards,
The Support Team
​
On Mon, 22 Jul at 9:45 AM , Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jonatha,

Thanks for sharing the order number.

I can understand you must be really worried about the items returned but the refund is still not processed till now. I really apologize for the inconvenience caused.

I have raised the request with the concerned team. Please allow us 24 hours to get back to you with the exact status.

Your Friends,
The Support Team
On Sat, 20 Jul at 4:08 PM , Jonatha <[email-masked]<mailto:[email-masked]>> wrote:
Hi

The order number is 9750584275.

I am unsure how to find the product id.

Can the package be collected asap?

________________________________
From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 18 July 2019 08:30
To: [email-masked]<mailto:[email-masked]>
Subject: Re: Returns

Hi Jonatha,

Thank you for giving us the opportunity to serve you!

I would request you to please share the order number and the Item ID's that you wish to return so that I can get that checked for you.

Also you can return online purchases through the below three channels:

· You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.

Feel free to get in touch with us for further assistance.

Your friends,
The Support Team

88162:1125156
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