Subject: RE: Re: Share your feedback with us
From: Centrepoint <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Con Loc <[email-masked]>, Shahazad Kallittavalappil <[email-masked]>, Vijesh Chirakkal <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 28 Jul 2019 05:51:44 +0000

##- Please type your reply above this line -##

You are registered as a CC on this request (593733). Reply to this email to add a comment to the request.

----------------------------------------------

Mahmoud EmadEldin Mahmoud Elsayed, Jul 28, 09:51 +04

Order ID  9750316666 Collection AWB 45078083245

From: Tanveer Sawant <[email-masked]>
Sent: Sunday, July 28, 2019 11:19 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; ALL DXB DOM - Banks e-Commerce <[email-masked]>; [email-masked]; Shahazad Kallittavalappil <[email-masked]>; Vijesh Chirakkal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: RE: Re: Share your feedback with us

External email sender, please take precaution.

Dear,

Already replied in attached ,please check and advice

Regards,

Tanveer Sawant

045031670

EXT-1670

Aramex International LLC

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Sunday, July 28, 2019 9:48 AM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]>; [email-masked]; Shahazad Kallittavalappil <[email-masked]>; Vijesh Chirakkal <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: FW: Re: Share your feedback with us

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dears Aramex Team,

Please check and revert back urgently as we already raised that since 3 days back and we are not getting any reply from your side

Mahmoud

From: Centrepoint <[email-masked]>
Sent: Friday, July 26, 2019 10:15 AM
To: Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Still no revert from your end.

Thanks

The Support Team

On Thu, 25 Jul at 9:38 AM , Babyshop <[email-masked]> wrote:

Hi Team,

May I know the reason why this order was not collected from customer even after filing the return request 6 days back.

Customer is very irate.

​Please arrange return on priority basis.

 

Thanks,

The Support Team 

On Thu, 25 Jul at 9:28 AM , Centrepoint <[email-masked]> wrote:

Hi Shaheen,

​

Thank you for contacting us.

​

We are really sorry to now that you return request is still not processed. 

​

We are escalating it to the higher authorities to get this checked and we assure you that it will be done on a priority basis.

​

Apologies for all the inconvenience caused.  We can understand being a customer ourself how you would be feeling for the delay.

Please allow us 24-48 to get this done and sort out this issue from our end.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

On Wed, 24 Jul at 9:11 PM , Shaheen Khamker <[email-masked]> wrote:

Hi,

Order I'd = 9750316666

It has been 5 days since I requested the return of the item. No one has contacted me or come to pick up the item. 

This is extremely unprofessional. I would like to return the item and get a refund at the earliest as the item delivered to me was defective.

I would like to escalate the matter to your higher authorities as I have no patience any more.

Please take immediate action on this matter.

 

On Fri, 19 Jul 2019, 15:46 Centrepoint, <[email-masked]> wrote:

Hi Shaheen,

Thank you for your quick reply.

We really wish if we could had replaced the item for you, however, at the moment it is difficult to exchange the damaged items.

Hence you can select the online mode to return your item and you will receive your refund accordingly and you can place a new order for the same item.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

89737:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

----------------------------------------------

Mahmoud EmadEldin Mahmoud Elsayed, Jul 28, 09:47 +04

Dears Aramex Team,

Please check and revert back urgently as we already raised that since 3 days back and we are not getting any reply from your side

Mahmoud

From: Centrepoint <[email-masked]>
Sent: Friday, July 26, 2019 10:15 AM
To: Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Still no revert from your end.

Thanks

The Support Team

On Thu, 25 Jul at 9:38 AM , Babyshop <[email-masked]> wrote:

Hi Team,

May I know the reason why this order was not collected from customer even after filing the return request 6 days back.

Customer is very irate.

​Please arrange return on priority basis.

 

Thanks,

The Support Team 

On Thu, 25 Jul at 9:28 AM , Centrepoint <[email-masked]> wrote:

Hi Shaheen,

​

Thank you for contacting us.

​

We are really sorry to now that you return request is still not processed. 

​

We are escalating it to the higher authorities to get this checked and we assure you that it will be done on a priority basis.

​

Apologies for all the inconvenience caused.  We can understand being a customer ourself how you would be feeling for the delay.

Please allow us 24-48 to get this done and sort out this issue from our end.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

On Wed, 24 Jul at 9:11 PM , Shaheen Khamker <[email-masked]> wrote:

Hi,

Order I'd = 9750316666

It has been 5 days since I requested the return of the item. No one has contacted me or come to pick up the item. 

This is extremely unprofessional. I would like to return the item and get a refund at the earliest as the item delivered to me was defective.

I would like to escalate the matter to your higher authorities as I have no patience any more.

Please take immediate action on this matter.

 

On Fri, 19 Jul 2019, 15:46 Centrepoint, <[email-masked]> wrote:

Hi Shaheen,

Thank you for your quick reply.

We really wish if we could had replaced the item for you, however, at the moment it is difficult to exchange the damaged items.

Hence you can select the online mode to return your item and you will receive your refund accordingly and you can place a new order for the same item.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

89737:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

----------------------------------------------

Mahmoud EmadEldin Mahmoud Elsayed, Jul 28, 09:35 +04

Dears,

PFB, and coach the agent ticket iD 89737

Mahmoud

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, July 28, 2019 10:43 AM
To: Centrepoint <[email-masked]>; Con Loc <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Re: Share your feedback with us

Hi @Jessie Caparas , @Mahmoud Emadeldin Mahmoud   Elsayed,

I am unclear as why the email for collecting return has been sent to conloc, it is usually sent to Courier team for collection.

 

Regards

Sachin

+971 56 408 0342

+971 4 517 5412

 

From: Centrepoint <[email-masked]>
Sent: Friday, July 26, 2019 10:15 AM
To: Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Still no revert from your end.

Thanks

The Support Team

On Thu, 25 Jul at 9:38 AM , Babyshop <[email-masked]> wrote:

Hi Team,

May I know the reason why this order was not collected from customer even after filing the return request 6 days back.

Customer is very irate.

​Please arrange return on priority basis.

 

Thanks,

The Support Team 

On Thu, 25 Jul at 9:28 AM , Centrepoint <[email-masked]> wrote:

Hi Shaheen,

​

Thank you for contacting us.

​

We are really sorry to now that you return request is still not processed. 

​

We are escalating it to the higher authorities to get this checked and we assure you that it will be done on a priority basis.

​

Apologies for all the inconvenience caused.  We can understand being a customer ourself how you would be feeling for the delay.

Please allow us 24-48 to get this done and sort out this issue from our end.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

On Wed, 24 Jul at 9:11 PM , Shaheen Khamker <[email-masked]> wrote:

Hi,

Order I'd = 9750316666

It has been 5 days since I requested the return of the item. No one has contacted me or come to pick up the item. 

This is extremely unprofessional. I would like to return the item and get a refund at the earliest as the item delivered to me was defective.

I would like to escalate the matter to your higher authorities as I have no patience any more.

Please take immediate action on this matter.

 

On Fri, 19 Jul 2019, 15:46 Centrepoint, <[email-masked]> wrote:

Hi Shaheen,

Thank you for your quick reply.

We really wish if we could had replaced the item for you, however, at the moment it is difficult to exchange the damaged items.

Hence you can select the online mode to return your item and you will receive your refund accordingly and you can place a new order for the same item.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

 

Your Friends,

The Support Team 

89737:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

----------------------------------------------

Sachin Maheshwari, Jul 28, 09:13 +04

Hi @Jessie Caparas , @Mahmoud Emadeldin Mahmoud   Elsayed,

I am unclear as why the email for collecting return has been sent to conloc, it is usually sent to Courier team for collection.

 

Regards

Sachin

+971 56 408 0342

+971 4 517 5412

 

From: Centrepoint <[email-masked]>
Sent: Friday, July 26, 2019 10:15 AM
To: Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Re: Share your feedback with us

External email sender, please take precaution.

Hi Team,

Still no revert from your end.

Thanks

The Support Team

On Thu, 25 Jul at 9:38 AM , Babyshop <[email-masked]> wrote:

Hi Team,

May I know the reason why this order was not collected from customer even after filing the return request 6 days back.

Customer is very irate.

​Please arrange return on priority basis.

Thanks,

The Support Team 

On Thu, 25 Jul at 9:28 AM , Centrepoint <[email-masked]> wrote:

Hi Shaheen,

​

Thank you for contacting us.

​

We are really sorry to now that you return request is still not processed. 

​

We are escalating it to the higher authorities to get this checked and we assure you that it will be done on a priority basis.

​

Apologies for all the inconvenience caused.  We can understand being a customer ourself how you would be feeling for the delay.

Please allow us 24-48 to get this done and sort out this issue from our end.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

Your Friends,

The Support Team 

On Wed, 24 Jul at 9:11 PM , Shaheen Khamker <[email-masked]> wrote:

Hi,

Order I'd = 9750316666

It has been 5 days since I requested the return of the item. No one has contacted me or come to pick up the item. 

This is extremely unprofessional. I would like to return the item and get a refund at the earliest as the item delivered to me was defective.

I would like to escalate the matter to your higher authorities as I have no patience any more.

Please take immediate action on this matter.

 

On Fri, 19 Jul 2019, 15:46 Centrepoint, <[email-masked]> wrote:

Hi Shaheen,

Thank you for your quick reply.

We really wish if we could had replaced the item for you, however, at the moment it is difficult to exchange the damaged items.

Hence you can select the online mode to return your item and you will receive your refund accordingly and you can place a new order for the same item.

We value your relationship with us. Please feel free to contact us, in case if you have any issues,we would be more than happy to help you.

We would request you to please respond to this mail within 24 hours else the ticket will be closed automatically.

Your Friends,

The Support Team 

89737:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

--------------------------------
This email is a service from Centrepoint.

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