Subject: FW: Why it's cancel from my order ?
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 25 Jul 2019 13:07:30 +0000

Dear Abdulla,

FYA

Mahmoud

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, July 25, 2019 6:31 PM
To: Centrepoint <[email-masked]>; Bsu Wml <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>
Subject: RE: Why it's cancel from my order ?

@Escalations Dxbteam<mailto:[email-masked]> , can we please ensure that order number is mentioned in subject line of each & every escalation shared.

Also do check as where exactly is this order stuck.

Regards
Sachin
+971 56 408 0342
+971 4 517 5412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 25, 2019 4:24 PM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Why it's cancel from my order ?

External email sender, please take precaution.
Hi Team,

The customer has placed his order from 16 July and now we have cancelled his some of the items.
But still he is requesting to deliver rest of the items.
I request you to go through this request as the customer is so politely requesting us which is unexpected i found.
Please sort this issue out and deliver his items as soon as possible.

Regards,
Wajid Bashir.
On Thu, 25 Jul at 3:56 PM , Charnav <[email-masked]<mailto:[email-masked]>> wrote:
It's ok sir refund my money and tell me other items is delivered to me or not ? Because I already pay for it before 10days

On Thu, 25 Jul 2019, 15:34 Centrepoint, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Charnav,

We truly apologise for the inconvenience caused.

We can understand how it feels when a customer places an order and then the customer waits for product and suddenly it gets cancelled but this item went out of stock and we were not able to place this order, so we needed to cancel it.

We are again sorry but we had no choice rather than cancelling it.

If you still need this item we can notify you on time whenever it'll be available.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Feel free to contact us for further assistance.
We will be happy to help you anytime.

Your Friend,
The Support Team.
On Thu, 25 Jul at 2:55 PM , Charnav <[email-masked]<mailto:[email-masked]>> wrote:
I'm wating for this order from last 10days you already to much delay and today I receive that massage that you cancel some items in my order ? It's not far sir why like that ?

97568:1125156
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