Subject: Re: LSM Joining Case Test - Lokesh saini
From: Lokesh saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jul 2019 12:29:00 +0000

| | LSM Joining Case Test

Name | Lokesh saini
E-mail | [email-masked]
Phone Number | (91) 9811343007
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

If i am given a choice from all these blurb, I would select blurb 1.
Reasons are mentioned below:

1. Informing the customer with greetings as customer was eagerly waiting for the tickets.
2. Empathy shown towards the issue customer was facing. This makes the customer positive.
3.Information- Informing the customer about the problem, due to which ticket was late.
4. Assurance - This means we are assuring while understanding that, we will be taking a follow up.
5.Address confirmation, which is very important.
There can be a possibility due to incorrect address delivery was late.
6.Making sure package is intact.
7. Closing given in a right way, to make sure all queries are resolved.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Yes, there is much difference between good and great. Good customer service could be a normal service in which issue was resolved and customer was treated well over the call.

However, great service on the other hand can show your efforts, or if the service executive have gone a extra mile to resolve issue.

If we check ratio of good and great calls, good calls  % can be more, but great calls can be rare.

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