Subject: Re: Case Escalation
From: Urvika Chaudhary <[email-masked]>
To: Kavish Sharma <[email-masked]>
Date: Wed, 24 Jul 2019 06:06:28 -0700 (MST)

The refund processed successfully to “My Credit” as the customer returned through courier. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Kavish Sharma" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 24 July, 2019 18:33:22 
Subject: Fwd: Case Escalation 

Hi Urvika, 

Please provide the status of the case below. 

Regards 
Kvish Sharma 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Kavish Sharma" <[email-masked]> 
Sent: Wednesday, 24 July, 2019 12:25:56 
Subject: Fwd: Case Escalation 

Hi Kavish, 

Please check the reply 

Please let me know if you need further assistance with this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Malik Ismail" <[email-masked]> 
To: "mohmoud elsayed" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 24 July, 2019 11:48:08 
Subject: RE: Case Escalation 

Hi Mahmoud, 

The refund processed successfully to “My Credit” as customer returned through courier. 

Kind Regards, 

Malik Ismail 

Web Team | Landmark Group 

[ mailto:[email-masked] | [email-masked] ] 

M : +971 50 89 678 15 

From: Mahmoud Emadeldin Mahmoud Elsayed 
Sent: Tuesday, July 23, 2019 9:49 PM 
To: Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: FW: Case Escalation 

[ mailto:[email-masked] | @Malik Ismail ] , please assist 

From: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 23, 2019 6:14 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Case Escalation 

External email sender, please take precaution. 

Hi Mohmoud, 

Please check this case as the customer has not received SADAD. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[ mailto:[email-masked] | [email-masked] ] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Kavish Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 23 July, 2019 16:41:21 
Subject: Case Escalation 

Hi Urvika, 

With reference to ticket number: 92273 

Customer made an order cancellation 40 days back and hasn't received refund in his SADAD account. 

Please raise this to Mahmud and Malik 

Customer Name: Habib Shakir 

Customer's Email : [ mailto:[email-masked] | [email-masked] ] 

Order Id: 6636468537 

Warm Regards 

Kavish Sharma 

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