Subject: German Language Test - Lekhraj Dhami
From: Lekhraj Dhami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jul 2019 13:01:05 +0000

| | Foreign Language Screening Test

Name | Lekhraj Dhami
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I will say soory for the rong shipment and the inconvenience will be regreated Very soon. As well as I assure him that it is not going to take place again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is lekhraj and I live in Delhi. I am graduate from SOL DU  and passed my 12th from CBSE board. I have learnt Deutsch till b2 .1 from max Mueller bhavan. I have five family members in my family and we are three shivlings.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is focusing towards the quality of the goods  and services but a great customer service focusing not only quality but also benifit of that good and services, while selling good and services it is important. For example.                                 I am selling a pen. So sir it a bluecolour  pen and it works well this is quality but benifit is that blue suits to your personality and you handwriting will be very good.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am very quick learner and I grab things very quickly. I am hard worker as well, I never work on pending. If you give this job to me, It would be a great showcase to improve my skill and knowledge.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Basically I belong to Nepal and I had wish to visit Nepal with my friend's.finally last year in 2018 it came true. It was  very good journey. We were five friend's,  first we all went to my town in Nepal and we stayed one week there , inbetween I have made meet them with all my family members and we visited my towns temple as well, after completing get together we proceed to Kathmandu and stayed in five star hotel. In Kathmandu we had a guide and he told us that why its called Kathmandu, because all the houses are built here by woods and we went to the temple and there was a temple of lord Shiva the amazing facts of that tample is that one, who visits here and offers milk to shivling his desire would be come ture. And we done as well . We have seen waterfall there and after three days , we came back to India by Indian airlines. It was a great journey we will miss in our life.

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