Subject: Jira
From: Apoorv Joshi <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 24 Jul 2019 05:33:50 -0700 (MST)

Hi Urvika, 

With reference to Ticket ID: 93006, Order no: 9836577636 

Customer's order was placed on Dec 2, 2018 however, it was never delivered as it was lost in transit. Customer has not been refunded yet for this. Mahmoud advised to raise a Jira and have the full refund processed for the customer. 

Thank you. 

Regards, 
Apoorv